In recent years, customer service has become one of the most highly valued aspects of the customer-supplier relationship, and is the cornerstone of customer loyalty.
At the Aritex group, we are firmly committed to strengthening our After-Sales department, as one of the main vectors in the company’s modernisation and development process in order to adapt to the current needs for close, continuous and specialised contact with customers.
We have a department dedicated to this activity, which centralises the management of all requests and incidents through direct interaction with customers.
You can contact our After-sales Service regarding any of our products/services:
Request offers or information about spare parts for your installation. Our After-sales service, with the support of our backoffice, will be able to clarify any question about the components and spare parts of your installation (prices, deadlines, validity…).
In this way, you will be able to have all the information through a single interlocutor, avoiding having to contact each of the commercial brands, and always ensuring that the spare part is correctly identified and supplied.
We offer an efficient maintenance service to guarantee the correct performance of the installation. Periodic metrological inspections are essential to ensure that the stations work within the required tolerances.
We put our team of experts at your disposal to carry out these reviews, after which you will receive a detailed report on the results obtained, which will also include conclusions and recommendations to ensure the performance of the installation in the future.
We keep up to date with the latest industry trends and technologies. We offer updates and improvements to our customers to keep the equipment updated and/or with new functionalities, adapted to their new needs.
Digitalisation, data capture, monitoring and analysis or predictive maintenance are some of the fields in which installations are usually updated.
We also take care of keeping your equipment up to date by managing the obsolescence of its components, and offering alternatives and upgrades in order to guarantee the maintainability of the installation in the future, adapted to the programme or environment in which it performs its function.
Make sure to minimise machine downtime by making use of the Technical Assistance Service, in which our specialised technicians with a high degree of expertise will be at your service in both onsite and remote interventions, to return the installation to production in the shortest possible time.
We provide training and education to our customers so that they can make the most of the installations delivered, and use them in the most efficient and safe way possible.
The courses can be aimed at installation, maintenance or plant engineering operators, depending on the needs that arise.
A table of contents is agreed, and the assimilation of knowledge is ensured with practical sessions in which all attendees participate.
We value feedback from our customers and use it to improve our products and services.
We provide mechanisms for channelling customer feedback and use this information in the future, from the engineering phase onwards, to improve our designs and optimise our processes, resulting in more efficient service to our customers.
We have an on-site or remote (on call) support service, in which one or more specialised technicians can attend to incidents and requests from a plant’s installations.
This service is tailored to the customer’s needs. Based on the defined scope and response time, the profile of the technicians, the hours of assistance and the duration of the contract are selected, as well as its long-term duration depending on renewals.
If you prefer to communicate with us directly, you can do so by the following means:
Email: aftersales@aritex-es.com or aftersales@loxin2002.com Tel +34 618 778 450
We are at your disposal to solve any doubt or problem you may have.
Thank you for trusting us!
With more than 60 years of progress and creativity, we have become the trusted partner of our customers. We design and implement turnkey projects, daring to integrate customized automated solutions with quality and efficiency. Our focus on innovation allows us to overcome the most challenging demands with safety, precision, and repeatability. Optimistically, we continue to be pioneers in the industry, providing solutions that make a difference.
Explore our blog and read the latest news from Aritex or the latest technical articles that address hot topics in process engineering, the technologies applied to the different sectors we work in, or the latest engineering trends in the market. Our content highlights the current innovations that are shaping the industry. At Aritex, we believe in sharing knowledge to promote a more promising and real future.
